At The Leaf Pharma, we pride ourselves on offering fast, secure, and discreet shipping worldwide. We also provide a fair returns policy to ensure customer satisfaction.
Shipping Information
Worldwide Delivery
- We ship to all countries unless restricted by local laws.
- Packages are discreetly packaged with no product names or company labels visible.
Processing Time
- Orders are processed within 24 hours of payment confirmation.
- Shipping times vary depending on location:
- Africa: 2–5 business days
- Europe: 3–7 business days
- North America: 5–10 business days
- Asia & Other Regions: 7–12 business days
Tracking
- Every order comes with a tracking number once shipped.
- You can track your order online from dispatch to delivery.
Shipping Costs
- Flat-rate or weight-based shipping depending on order size.
- Shipping costs are calculated at checkout.
Returns & Refunds
Eligible Returns
We accept returns under the following conditions:
- Wrong product received
- Damaged or defective items upon arrival
- Issues with packaging or delivery
Non-Returnable Items
- Opened or used products
- Products returned due to customer error in ordering
- Items restricted by local customs
Refund Process
- Refunds are issued within 7 business days after we receive and verify the returned item.
- Refunds are made via the original payment method (e.g., Bitcoin, bank transfer, or mobile money).
Important Notes
- Customers are responsible for return shipping costs unless the error was on our side.
- We are not responsible for delays caused by customs or incorrect delivery information provided by customers.
Order Guarantee
Your satisfaction is our priority. If your order does not arrive within 20 business days (depending on region), we will:
- Resend the package at no extra cost, OR
- Provide a full refund (upon verification).
Need Help?
For shipping inquiries, return requests, or refund assistance, contact us at:
📧 info@theleafpharma.com
We are here to ensure your shopping experience at The Leaf Pharma is smooth, reliable, and risk-free.